Terms & Conditions

 

By using this website, you agree to the following terms and conditions, and to our privacy policy. Please read them carefully before using this website.

Last updated on July 11th, 2019.

General provisions

This website is owned and operated by Inés Ramos Pérez, DBA The Spanish Language & Culture Academy. Our principal place of business is located in Austin, TX, USA.

The terms “I”, “me”, “we”, “our”, “us” refer to Inés Ramos Pérez, the author of the site and the blog, and the owner of The Spanish Language & Culture Academy. The terms “website”, “site” refer to www.yourlifeinspain.com. The terms “you”, “your”, “user”, “student”, “client” refer to clients, visitors, and any other users of the site. The term “services” refers to all our educational materials, including, but not limited to, our programs, lessons, blog posts and downloadable workbooks and ebooks.

By visiting this website, you are consenting to our terms & conditions and to our privacy policy. If you disagree with any part of these, please don’t use our website.

The terms, conditions and privacy policy contained on this page are subject to change at any time.

Use of the site and our services

To use our site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the site without their parent/guardian permission, and they are not allowed to make purchases of our products. If you’re under 18 and are interested in my services, please ask your parent/guardian to get in contact with me prior to making any purchases.

Product description & prices

We endeavor to describe and display our services as accurately as possible. While we try to be as clear as possible in explaining our services, please do not assume that the site is entirely accurate, current, or error-free. If you have any questions about our services, please email us at info@yourlifeinspain.com

We deserve the right to change our prices at any time and for any circumstance without the need to provide an explanation. Appropriate notice will be given to all students enrolled on that service. Students have the right to choose whether they want to continue receiving our service at the new price.

From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

Order confirmation

We (or our third-party scheduling and payment processors) will email you to confirm the placement of your order and with details concerning product delivery.

In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible by email at info@yourlifeinspain.com

Payments, cancellations & refunds

1. The prices stated on this website are for services provided to ONE student. If you want to add a family member or friend to the program, you can do so with the following conditions:

  • all students must have a similar level of Spanish, and be of similar age or all adults.
  • you can add up to 2 extra people (for a total of 3).
  • the price of each lesson would increase 33% for each extra person. So, for example, if you were interested in the Conversation & Culture program, which is $156/month for one person, the price for two people would be $104/month per person (paid as a total of $208/month).

2. Monthly subcriptions for lessons and programs will be automatically billed through Wave Apps on the 1st of each month. Once billed, a month’s fee is non-refundable. If you want to discontinue a monthly subscription, you need to give us appropiate notice. Please let us know by the 28th day of the previous month.

3. Coffee break and on-demand sessions can be booked on this website and paid directly through Paypal at the moment of booking. Your session won’t be considered booked until we receive your full payment.
These sessions are refundable up to 24 hours before the time booked originally. If you need to cancel a session, please get in contact with us at info@yourlifeinspain.com. After the 24-hour limit, all sessions will be non-refundable, except under special circumstances subject to our own criteria.

4. You may reschedule any session up to 24 hours prior to the time booked originally. You may reschedule each session once only. If you need to reschedule a session, please get in contact with us at info@yourlifeinspain.com.
After the 24-hour limit, sessions won’t be subject to rescheduling, except under special circumstances subject to our own criteria.

5. Please be on time to each of our sessions. If you’re going to be late, let me know as soon as possible.
I wait for students for 15 minutes. If you don’t show up within that timeframe, I’ll end the session and consider it a no-show.

6. No refunds or rescheduling options will be given for no-shows under any circumstances.

7. Because of the nature of digital products, there are no refunds available for video training, courses, workbooks and e-books once they have been downloaded, sent or shared.

8. No refunds will be given under any circumstances for services where you received individual attention from me, once the service has been provided. Including, but not limited to, live sessions with me, and consultation services—such as feedback and correction of assignments.

9. We use secure internationally-known third-party payment processors—Wave Apps, Paypal and Gumroad—that meet the highest standard of online security. If you want more information about how these third-party apps work, please visit their official website.
We don’t receive any payment details from these apps, other than the last 4 digits of your credit/debit card. This is standard procedure within online payment processors for identification purposes.

Refusal of service

Our services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so.

No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of our site or services, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

We also reserve the right to discontinue service if a student keeps cancelling/rescheduling their sessions, we don’t hear from them for several weeks, or for other reason it’s obvious to us that they’re not taking advantage of our service. We will give appropriate written notification.

Intellectual property notice

All images, text, designs, graphics, trademarks and service marks on this website are owned by and property of Inés Ramos Pérez (DBA The Spanish language & Culture Academy), or the properly attributed party.

It is a violation of law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our site, as well as links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so.  However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

In addition, content provided through our programs and services is also the property of Inés Ramos Pérez, or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us. If we give you permission, you will use said content with clear and obvious credit to our site.

Communications

Any communications made through our ‘contact,’ blog, blog comments or other related pages, or directly to our email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails.

We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.

Purchases

If you wish to purchase any product or service made available through our website, you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. All purchases for lessons or other materials are processed by Wave Apps, PayPal and/or Gumroad.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply through this website is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Content

Our website allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material on social media. You are responsible for the content that you post on or through our website, including its legality, reliability, and appropriateness.

By posting content on or through our wesbite, you represent and warrant that: (i) the content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your content on or through our website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to delete the content and/or terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any content you submit, post or display on or through our website and you are responsible for protecting those rights. We take no responsibility and assume no liability for content you or any third party posts on or through this website. However, by posting content using our website you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through our website, materials and social media. You agree that this license includes the right for us to make your content available to other users of our services and website, who may also use your content subject to these Terms.

Inés Ramos Pérez has the right but not the obligation to monitor and edit all content provided by users.

Disclaimers

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any direct or indirect loss or conduct incurred as a result of your use of our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While we may reference certain results, outcomes or situations on this website, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements. If you have a legal or financial questions, you should consult a  lawyer or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this website, related materials, products, courses or the materials contained herein.

This website is updated on a regular basis and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at info@yourlifeinspain.com

Links to other websites

Our website and services may contain links to third-party websites or services that are not owned or controlled by Inés Ramos Pérez.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Affiliates

This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

Termination

If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our website and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice.

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